As WAIU payments happen post service completed at the merchant, WAIU payments are non-refundable and non-cancellable. Once approved and utilised, the transactional process will follow the standard operating procedures as required by business policy and lender’s corporate model.

Refunds can be considered only in the following two scenarios:

1. Payment was accidentally made to the wrong merchants and is acknowledged by both the service providing and payment receiving merchants.
2. Critical platform issues, if any

In case of refunds, it will be processed within 15 working days through online mode, in alignment with the underlying merchants and consumer.

Above reasons apply to cancellation as well, as post service procurement there is no feasibility for the service to be cancelled.